Custom Flute Orders
To begin your order please complete the form below. Once the form has reached our office, a sales representative will get in touch with you to confirm the chosen specifications, discuss price estimates and timeline for delivery.
A 50% non-refundable deposit is required to start construction of the instrument order paid by check or wire transfer to NNI Inc. The remaining balance is due after completion of the instrument and prior to shipping or pick-up. Please note that according to state law a 6.25% sales tax must be added to any items picked-up or shipped within the state of Massachusetts.
Changes or cancellation to an order can be made at any time before production begins with no penalty fee. However, in the event that a change is wished to be made the customer must turn in a formal request in writing to the Nagahara staff before production begins.
On complete flute orders headjoints can be exchanged within the first six months after the delivery date. If the exchange is an upgrade the difference of cost must be paid by the customer at the time of the exchange.
Every Nagahara flute comes with a leather french style case, nylon case cover, wooden cleaning rod, silk swab, and a micro-fiber cleaning. A one time complementary COA (clean-oil-adjust) service appointment is granted to direct customers within the continental USA to be used on the first year of ownership.with free UPS 2nd DAY AIR return shipping included. This offer is only valid on the first year of ownership and is non-transferable.
For flutes with Silver mechanism: The final purchase price for flutes with silver mechanism is determined on the date the order is placed according to the price list in effect at that moment. If the customer is not ready to begin the production of their order when we reach their name in the waiting list, the customer may request a maximum of 3 month delay to begin their order without causing an annulment of the price lock. The current estimated waiting time for these flutes is 9 months from the start of production.
For flutes with Gold mechanism (K.N. Exclusive): Kanichi Nagahara is the only one who makes the All Gold flutes (tube, toneholes and mechanism). For this reason, the waiting period is longer than those made with Silver mechanism and final purchase price is determined at the time the order is up to start production. Once we reach your order, the staff will contact you with the price quote at which time you are free to accept or decline the production start. *Estimated delivery dates and customer delivery date request are taken under consideration but are not guaranteed. Nagahara Flutes has a strict “quality over time” work policy to ensure each customer receives a top quality instrument. The current estimated waiting time for these flutes is 12 ~15 months.
Note: Our company specialized in the making of custom professional hand-made flutes. Although we do carry a selection of flutes available for immediate purchase throughout the year, these instruments are of limited quantity and it is more likely to have to go through our trusted order process to attain a flute with your desired specs. All instrument exchange and or return policies are only available for direct customers and within the continental USA. International customers should contact first the dealer through whom they originally purchased the instrument for any warranty claims.