If you have a particular question that was not answered by the materials in this page or in our website, please contact us with your questions.

Do you have flutes available for immediate sale?

We always have "demo" instruments available for trial. Occasionally, "demo" flutes are  available for sale, but very few per year. To find out what demo instruments are available for trial or  if any are for sale at the moment, please contact us.

Do you have headjoints available for immediate sale?

We always offer a wide variety of headjoints in the shop which are available for immediate purchase. If you are interested in purchasing a headjoint, please contact us and we can assist you with further information.

What’s the Nagahara headjoint exchange policy?

When a complete flute is purchased from us, we will  exchange headjoints free of  cost within the first six months  of ownership.  Single headjoint purchases are all final. Exchange of single headjoint purchases are only granted within the first 6 months of ownership with a 15% restocking fee from the total price of the headjoint's cost (minus the tax) at the time of purchase.

Is the Galway locking crown standard with all Nagahara headjoints?

The light weight locking crown is now standard on all headjoints. You may upgrade to a heavier weight locking crown base at additional cost. For more information, please see Galway Locking Crown page.

Would the locking crown fit in any headjoint or only Nagahara headjoints?

Although we can not guarantee a perfect fit without adjustments, the locking crowns are made to be universal, meaning they fit any headjoint. We offer both the standard size, which fits most maker’s headjoints, and the metric size for Japanese made flutes.

How long is your waiting list?

For flutes with silver mechanism we currently have an approximate waiting time of 10 months  from the time of order until delivery. For flutes with gold mechanism we have an approximate waiting time of 18-24 months (All gold flutes are exclusively made by Kanichi Nagahara).

How can I place an order?

Please see Order Reservation.

Once I place an order, when do I have to pay for it?

A 50% non-refundable down payment is requested once we reach your name in the waiting list to commence construction of your order. The remaining balance would be requested at the time of delivery.  For instruments with silver mechanism we lock the price to the price list in effect at the time  we receive your order form.  The price for instruments with gold mechanism is calculated according to the price list in effect at the time of production commencement, not the time or ordering.

How long will it actually take to make my flute?

It takes about 5-6 months to complete the construction of a flute.

What forms of payment does Nagahara Flutes accept?

We accept major credit cards such as Master Card, Visa, American Express, personal checks, bank checks, money orders and wire transfers (USD only). For our US resident customers only, we do offer a 3% discount if chosen form of payment is any of the above except credit card. Please make all checks and money orders to NNI Inc. / Nagahara flutes as our business is registered under NNI Inc.

Does Nagahara Flutes offer any financing?

We do not offer any financing, but we do have a Student Loan Program for qualified students only.

Do you sell any used Nagahara Flutes?

No, we do not.  You might be able to find one through a dealer in the US, but very rarely are they found. Also, check recent issues of Flute Network and/or The Flute Exchange.  

Do you have any dealers in the US?

No, we do not have dealers in the US. All US customer orders are handled directly through our company.  We do however currently have 15 active international dealers. For more information about our international dealers please visit the Dealers page.

Do you take direct orders from customers outside of the US?

If we have a dealer near you, we would refer you to the dealer. Prices vary from dealer to dealer depending on the importation and sales taxes of each country.

Do you ship direct Orders outside of the US?

No, we do not ship any instruments directly to customers outside the continental US, especially if you have a dealer near you. The only shipping we do abroad is to our international Dealers.

Do you repair instrument of other makes?

No, we only service and repair Nagahara flutes.

Is the “first 3 complementary COA’s in the first three years of purchase” promotion granted to every Nagahara owner?

Only US residents who purchased directly from us qualify for this promotion. If the instrument is purchased in the US and taken abroad, the promotion is canceled and only granted if the instrument is brought to our shop or shipped to us from a continental US address. Customers who purchased our instruments through an International Dealer do not qualify for the free COA’s.  Promotion is non-transferable. Repairs made by any un-authorized technician will also cancel this promotion.

What’s the Nagahara Flutes shipping policy?

Shipping is usually at the customer’s expense. The only times we grant free shipping is for the first delivery of a new instrument and with the return shipping of the first 3 free COA’s. Please notice our change of policy in our return shipping for the first free COAs. We offer free return with UPS 2nd Day Air. Overnight deliveries are at the customer’s expense.

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